New Delhi, February 22, 2014
A view of the Indira Gandhi International Airport in Delhi
Two Indian airports - Delhi and Mumbai - figure in the top five in the 25-40 million passengers per annum (MPPA) category in the Airport Service Quality (ASQ) Awards for 2013 announced earlier this week in Montreal by the Airports Council International (ACI).
While the Indira Gandhi International Airport (IGIA) in Delhi has been ranked second in the category for the third year in a row, the Chhatrapati Shivaji International Airport (CSIA) in Mumbai has been placed fifth.
Seoul's Incheon airport topped the category, while Taipei's Taoyuan and Shanghai's Hongqiao airports were placed third and fourth.
Hyderabad's Rajiv Gandhi International Airport was placed second in the 5-16 million passengers category.
IGIA was placed fifth among the Best Airports in the Asia Pacific Region, while Kolkata was chosen as the Best Improved airport in the region.
IGIA scored 4.84 on the ASQ scale out of 5 points, a vast improvement over its ASQ score of 3.02 in 2007, ranking last in an universe of 101 airports.
“IGIA has come a long way in the last seven years since we took over. We have ensured that quality has become a way of life not just with DIAL employees but with all stakeholders of the IGI Airport family. We are confident that all 30,000 plus members of the IGI Airport family will continue to strive for excellence and we hope to improve our position even further in the coming years," Mr I Prabhakara Rao, CEO of Delhi International Airport Limited (DIAL) said.
IGIA now boasts of an annual passenger capacity of over 60 million, including the state of the art Terminal-3 (T3) which can handle 34 million passengers.
As many as 36.71 million passengers passed through IGIA in 2013 CY. The airport also handled almost 586 thousand metric tonnes of cargo and 309074 aircraft movements during the same period.
Since its creation in 2006, the ASQ Awards have become the world's leading airport passenger satisfaction benchmark with over 235 airports participating. The ASQ Awards recognize and reward the best airports in the world based on ACI's ASQ passenger satisfaction survey.
ACI is the only global trade representative of airports. The 573 members operate 1751 airports in 174 countries and territories. It is a non-profit organisation whose prime purpose is to represent the interests of airports and to promote professional excellence in airport management and operations.
The ASQ Awards are presented in four categories that include: Best Airport by Region, Best Airport by Size, Best Small Airport and Best Improvement.
The following is the list of awards:
Best Airport by Region (first place): Cape Town (Africa), Seoul Incheon (Asia-Pacific), Moscow Sheremetyevo (Europe), Guayaquil (Latin America-Caribbean), Abu Dhabi (Middle East), Indianapolis (North America).
Best Airport by Size* (first place): Changchun (2-5m), Haikou (5-15m), Seoul Gimpo (15-25m), Seoul Incheon (25-40m), Singapore (over 40m).
* Millions of Passengers Per year
Best Small* Airport by Region (first place): Upington (Africa), Skopje (Europe), Quebec City (North America), Mazatlan (Latin America-Caribbean), Langkawi (Asia-Pacific).
* Fewer than 2 million passengers per year
Best Improvement by Region (first place): East London (Africa), Kolkata (Asia-Pacific), Gothenburg (Europe), Nassau (Latin America-Caribbean), Amman (Middle East), San Antonio (North America).
ASQ 2013 Top Performers
BEST AIRPORT BY REGION
Africa: 1. Cape Town 2. Durban 3. Mauritius 4. Cairo 5. Johannesburg
Asia-Pacific: 1. Seoul Incheon 2. Singapore 3. Beijing 4. Shanghai Pudong
5. New Delhi
Europe: 1. Moscow Sheremetyevo 2. Zurich 3. Porto 4. Keflavik 5. Malta
Latin America-Caribbean: 1. Guayaquil 2. Cancun 3. Montego Bay 4. Nassau
5. Puerto Vallarta
Middle East: 1. Abu Dhabi 2. Dubai 3. Doha 4. Tel Aviv 5. Amman
North America: 1. Indianapolis 2. Ottawa 3. Tampa 4. Sacramento
BEST AIRPORT BY REGION: FEWER THAN 2 MILLION PASSENGERS PER YEAR
Latin America-Caribbean: Mazatlan
North America: Quebec City
BEST AIRPORT BY SIZE
2-5 million passengers: 1. Changchun 2. Guayaquil 3. Ottawa 4. Halifax 5. Grand Rapids
5-15 million passengers:1. Haikou 2. Hyderabad 3. Tianjin 4. Wuhan 5. Harbin
15-25 million passengers: 1. Seoul Gimpo 2. Chongqing 3. Tampa 4. Salt Lake City 5. Zurich
25-40 million passengers: 1. Seoul Incheon 2. New Delhi 3. Taipei Taoyuan 4. Shanghai Hongqiao 5. Mumbai
Over 40 million passengers: 1. Singapore 2. Beijing 3. Shanghai Pudong 4. Hong Kong 5. Guangzhou
Africa: East London
Latin America-Caribbean: Nassau
Middle East: Amman
North America: San Antonio
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