New Delhi, February 14, 2012
The Indira Gandhi International Airport (IGIA) in Delhi has been ranked second in the world and Mumbai's Chhatrapati Shivaji International Airport third in the 25-40 million passengers per annum (MPPA) category in the Airport Service Quality (ASQ) awards given by the Airports Council International (ACI) for 2011.
Seoul's Incheon airport has topped the category, while Kuala Lumpur and Shenzhen airports were ranked fourth and fifth.
The Delhi airport had been placed fourth in 2010.
In the 5-15 million passenger category, Hyderabad airport was placed third, behind Nagoya and Cancun. Hainan Meilan and Wuhan airports were in the fourth and fifth spots in this category.
IGIA has moved up from an ASQ score of 3.02 in 2007 and a rank outside the top 100 to a score of 4.72 and 6th rank across all categories in 2011.
The airport now boasts of an annual passenger capacity of over 60 million, including the state of the art Terminal-3 (T3) which can handle 34 million passengers.
A press release from Delhi International Airport Limited (DIAL) said 35 million passengers passed through IGIA in 2011,. including 10 million international passengers (both records in Indian aviation). The airport also handled over 600,000 tonnes of cargo and over 300,000 aircraft movements in 2011 CY.
ACI is the only global trade representative of airports. The 580 members operate 1650 airports in 179 countries and territories. It is a non-profit organisation whose prime purpose is to represent the interests of airports and to promote professional excellence in airport management and operations.
The annual ASQ awards recognize and reward the best airports in the world according to ACI's ASQ passenger satisfaction survey. Since its creation in 2006, the ASQ Survey has become the world's leading airport passenger satisfaction benchmark with over 200 airports participating.
The ASQ Awards are the only global airport rankings to be based on a measure of the passengers' satisfaction taken while the passenger is still at the gate. In 2011, over 350,000 passengers were interviewed prior to boarding their flight and asked to rate their satisfaction with the airport that day. To be eligible for the annual ASQ awards, an airport must have participated in the ASQ Survey every month of the year.
Incheon airport was chosen the Best Airport Worldwide for the seventh consecutive year in the awards announced today.
Singapore Changi Airport, Beijing Capital International Airport, Hong Kong International Airport, and Nagoya Ch?bu Centrair International Airport earned the second, third, fourth and fifth spots, respectively --- all in Asia.
In Best Airport by Size, top honours went to Guayaquil (2-5m), Nagoya (5-15m), Seoul Gimpo
(15-25m), Seoul Incheon (25-40m), and Singapore (over 40m).
In Best Airport by Region, Cancun, Cape Town, Dubai, Malta, Ottawa, and Seoul Incheon, came out on top. The ASQ Awards also recognized Best Airport by Region with Fewer than 2 Million Passengers: Keflavik, Mazatlan, Quebec City, and Upington.
Best Improvement went to Chongqing, Dubai, East London, Guayaquil, Montreal, and Palma de Mallorca.