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MIAL selects Wipro for 10-year total IT outsourcing of its new terminal T2

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Mumbai International Airport Pvt. Ltd. (MIAL), the operator of the Chhatrapati Shivaji International Airport (CSIA) in Mumbai, has entered into a 10-year contract with Wipro Infotech, the India and Middle East IT Business unit of Wipro Ltd. for  providing world-class IT services for the new integrated terminal T2.

"This partnership will significantly enhance customer experience and satisfaction through the use of IT," a press release from Wipro said here today.
 
Wipro will be responsible for providing managed services across the entire IT landscape at MIAL and delivering high availability and operational efficiency across all the critical airport processes, it said.
 
According to the release, MIAL will leverage Wipro’s leadership in airport operations and technology innovations to deliver newer services, seamless processes and enhanced experience to passengers and airlines. Although initially envisaged for T2, Wipro will begin the transition with a takeover of the IT services in the current terminals at CSIA which is expected to commence from April 1, 2013. 
 
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As regards to T2, Wipro will assist in the preparation of IT related Standard Operating Procedures and also work closely with MIAL during the testing and trial phase of the IT systems prior to managing all the IT services for the new terminal. Wipro will be responsible for complete IT management for T2 for a period of 10 years.
 
MIAL is currently implementing a master plan to build an integrated terminal, T2, designed to cater to 40 million passengers annually. When completed, it will be a state-of-the-art, four level integrated terminal with an area of around 4,39,000 sq. mts and will include new taxiways and apron areas for aircraft parking.
 
“Our vision is to make T2 a Global showcase and IT will play the role of a significant business driver. In line with this vision of making CSIA a world class airport, and T2 an iconic terminal, we plan to invest in best-in-class technology and systems and have accordingly decided to partner with a world class IT company like Wipro to provide the best services," Mr Rajeev Jain, CEO, MIAL said.
 
"We are delighted to have a strong partner like Wipro on board with proven capabilities in delivering superior business value and in realizing that vision for us. The state-of-the-art changes that this exercise will bring to CSIA will help raise it to global standards, equipping it with technology that is currently present at top airports across the world," he said.
 
Mr Anand Sankaran, Senior Vice President - Wipro Infotech and Global Infrastructure Services said, “We are excited that Mumbai International Airport has chosen Wipro as a strategic partner for their IT transformation project. Wipro will leverage its global expertise and strong understanding of the business domain, to deliver a best-in-class experience to MIAL’s stakeholders including customers, employees and airlines. This engagement with MIAL adds strength to our existing Airport and Infrastructure Practice and positions Wipro uniquely in delivering value to our clients globally in this major emerging sector.”
 
MIAL is a joint venture between the GVK-led consortium and Airports Authority of India. MIAL was awarded the mandate of modernizing, upgrading and expanding Chhatrapati Shivaji International Airport (CSIA) in May 2006. CSIA catered to 30.75 million passengers and 657469 tonnes of cargo in FY 2012.
 
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